FAQs

What is the TAT (turnaround time)? TAT is currently 2-4 business days on ready to ship items, and 25-30 business days on made to order items. This is the average time it takes to process and package your order. Once your order has been processed, we will send you a shipment confirmation email, which will provide tracking information.

What size should I order? Each of our products has a size chart to help you determine what size to order. If you do not see a size chart listed for an item, and have questions regarding sizing, don’t hesitate to reach out to us vis email at: alexandjohandmade@yahoo.com. Most of our items are true to size, but we use different pattern makers so the sizes aren't always the same across the board. Each item has a description that includes information on sizing and fit. If your child falls in between sizes we highly suggest sizing up at least one size to ensure longer wear. Please take into consideration our TAT when determining a size to order. 

How do I wash my Alex and Jo Handmade items? In order to ensure your A&J items last as long as possible, we recommend hand washing and air/hang drying. If you prefer to machine wash, we recommend the following: Wash on cold with like colors. Tumble dry low or lay flat to dry. Iron as needed. No bleach.