Refund policy

All of our items are Handmade. We strive for excellence, by consistently providing high quality handmade products for everyone. If there are ever any issues with your items please reach out to us via email: alexandjohandmade@yahoo.com

If you have any questions, or concerns about our products, please don't hesitate to reach out! We are more than happy to help. We strive for customer satisfaction.

Please consider following our washing instructions, as they are essential to maintaining the wear of your A&J pieces.

We have a 3-day policy, starting from the time you receive your products, for you to request a review of eligibility for return/exchange.

To be considered eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its ORIGINAL packaging. You’ll also need to provide the receipt, or proof of purchase. 

To start a return, you can contact us at: alexandjohandmade@yahoo.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.